How Google Assistant is about to disrupt your business

4 Feb 2019 | 7 min read
Google Assistant for Business

The thriving growth of AI development services is also linked to the creation of virtual assistants. AI-powered virtual assistants like Alexa and Google Assistant are among the clear favourites to change the software development industry in the near future. The golden era of assistants is becoming a reality, and you should prepare your business to embrace it.

Why is Google Assistant a big thing now?

It is common knowledge that Google is the no. 1 player when it comes to search engines but it is also the owner of the most popular web browser, mobile system, online video platform, email servie, navigation app, and many others. Nonetheless, they are not what Google currently puts the most focus on. It claimed to transition from a mobile-first to an AI-first company two years ago, and 2018 proved that Google started to live up to its claims. Google Assistant is now integrated with almost all of  Google’s services, has an ecosystem already including thousands of integrated devices, and is about to change the game for good.

When it comes to voice assistants, there are two clear leaders now — Amazon Alexa and Google Assistant, with Cortana and Siri not quite catching up with them. While Amazon still has higher coverage when it comes to smart speakers alone, it cannot really compete with Google when it comes to other platforms.

Google Assistant is already available for most Android and iOS smartphones and tablets, which gives it a huge lead in the potential audience over Alexa. Google’s ecosystem also includes headphones, smartwatches, TVs, cars, and household appliances. You can ask Google not only to answer a complex question or play some music but also search for a specific product and order it directly from the Assistant. It is already a tool for making consumer decisions.

The Google Duplex extension of the Assistant goes even further. One of the latest features allows Pixel users to ask the Assistant to autonomously complete various tasks for them, such as scheduling a reservation in a restaurant or verifying holiday store hours. It is so convenient that I can imagine that it is only a matter of time before it becomes a standard way of dealing with reservations and placing orders.

A big change is coming, and it is crucial for you to consider what role Google Assistant is going to play in how your business will connect with customers.

Some key statistics about Google Assistant

  • There are already over 1 million Actions — apps created for Google Assistant (vs. 70 thousand skills for Alexa).
  • Google Assistant is available in 80 countries and speaks 30 languages(Alexa supports only 6).
  • The number of Assistant-enabled devices exploded in 2018, jumping by 567% from 1,500 in January to 10,000 in October.
  • Google claims that a total of 1 billion Google Assistant-enabled devices have already been sold (vs. 100 million for Alexa).
  • Gartner predicts that by 2020, voice-activated searches will account for 30% of web-browsing sessions.

How to prepare for the changes

The statistics above clearly indicate two things: you should consider optimising your website for voice search, and you better start thinking about building a Google Assistant integration now if you don’t want to be left behind.

As for the first one, the key issue is quite straightforward and can be boiled down to the fact that people don’t use “keywords” when speaking with a voice assistant — instead, they use conversational language. In order to effectively optimise your website for voice search, you need to use long-tail keywords and naturally sounding phrases — questions that people would most likely ask another person.

When it comes to integrations with Google Assistant, you should start considering it as another major platform alongside web and mobile that might be crucial for your business to cover. The Actions Directory already contains over 1 million Actions. These are no longer simple chatbots that can at most answer a few predefined questions. They allow for account linking (with OAuth support and Google sign in), device control, integration with third-party services via API, notifications, and most importantly performing transactions (including hands-free experience with Google Pay). You can easily create engaging and effective conversational experiences between users and your own service.

Sure enough, the big players like Twitter, Spotify, Netflix or Uber have their Actions already there, but also smaller businesses have started to see their own opportunities and have begun to emerge on this new platform. You can find countless use cases implemented, like games, helpdesks, online shops, issue trackers, route planners, language lessons, cooking assistants and smart home appliances.

It is time to consider what Google Assistant will mean for your business

The way I see it, voice recognition software will become an integral part of our lives. It will accompany us at every step — it will wake us up in the mornings, drive with us, train with us, support us in our daily tasks, and help us fall asleep. More importantly, it will be the one to perform most of the searches on the web, recommend movies to watch, or book a table at a highly recommended restaurant nearby. It will be there when we make most of our consumer decisions. As virtual assistants take over more and more responsibilities from individuals, they will become proxies on their users’ behalf.

I cannot emphasise enough how essential it is for every enterprise to understand the role that Google Assistant is going to play in the everyday journeys of their customers. This means they have to make sure they are providing value across all existing touchpoints. If your business is not prepared for this, your piece of the market is going to be eaten by someone else.

Jerzy Biernacki Head of Operations

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